Our Citizen's Charter represents the commitment of the Department of Industrial Policy & Promotion (DIPP) towards standards, quality and time frame of service delivery, grievance re-addressal mechanism, transparency, accountability and confidentiality. DIPP in its efforts to provide a more responsive, industry and citizen-friendly governance, coordinates the efforts to formulate and operationalise Citizen's Charters. With a view to ensure effective implementation of Citizen's Charter, Public Relational Officer, Grievance officer and Additional Secretary have been appointed as the Business Ombudsman to look into the complaints relating to delays in clearance of projects/approvals.